I traded in my iPhone 4s (in great condition) for a $200 Promotion Card that expired not even one year after the trade-in. I can tell from browsing the forums that MANY of us were unaware of the expiration date. Just wanted to know, did anyone actually have a success story and receive credit back on

I am about 2 1/2 months into my contract with ATT. They have not given me the $100 visa gift card that was promised, and they removed the bundle price from my bill and conveniently can not put it back on. But oh yeah, I can switch to DirectTV and save money. Is there a way to get out of my contract

We recently upgraded a phone in our account, and have been trying to exchange it with the 14-day buyer’s remorse  option. I have spent hours on the phone with Customer Service. During my first phone call, I was told that we would receive the new phone and then would have to return the other one. The

Post-paid AccountI have been without proper service as of July 4, 2018 and today is August 29 and May services are still down. I have had 8 techs out to my home( inside/ outside/pile) and they each blame the problem on the other. I would like to continue my service but at this point i’m feed up. I a

I initially had a contract with AT&T for a 'post-paid' plan. I terminated the contract, paid the ETF (Early Termination Fee) and ported the number over to Cricket Wireless. The 'port' worked fine for about 4 months, which is to say that the (Cricket) SIM card worked when inserted into the iPhone 4S.

On 5/27/18, between 2-3pm, I called *7283 (the loyalty department) to request some help from ATT to upgrade my phone. The Loyalty Department transferred me to the Unify Loyalty Department, the nightmare started. I am aware of a current offer that gives us the customers a $350 dollars discount per li

I am really disappointed in AT&T's customer service nowadays. Have been a longtime customer for a while, but a series of mishaps have me really rethinking my decision to stay... I really miss the old days and the quality of CS we used to get from this company.   I received a text only TODA

I am a Comcast member with 40 Mgps and ATT sales told me they could provide better internet service as a trial for 30 days with no obligation to pay anything unless I wanted to keep the service. I agreed and their tech came out did the install and guess what, they barely made it to 30 Mgps. I called

I called in this morning because I woke up to my phone line being disconnected. Last Thursday I had set up, what I had thought to be an automatic payment, as I've done this in the past it's easier for me to control my finances when I do this. When I called into your customer service center this morn

I can't explain how disappointed I am with AT&T's customer service.I've been with AT&T for 14 years and It was a pretty pleasant experience until today. It was horrific, I felt like all the representatives teamed up against me while talking on the phone.I know they share notes on my account and know

I was promised free install (bay area promotion) numerous blunders on at&t side and they created new work orders that I did not authorize and put on a total of $149 in fees. After literally 4 or more hours on the phone (I can prove it) they finally credited my install fee. Then needed another few ho

I had a horrific experience today with at&t. I signed up for a new contract last week over the phone and gotten my number i have had for over 5 years ported over to the new phone i received in the mail. shortly after receiving the phone i saw a promotion for a different phone that i really wanted (i

Back in December 2018 I renewed my AT&T contract for 2 years. The loyalty department offered my $450 off each phone I bought upfront. No payment plan, no trade-in needed. Seemed like a good offer. I bought 4 Iphone 8's for a total of $600. I sold our old phones to make up most of this money. So far

I received my new iphone 6+ on Monday 9/22/14. Instructions state to affix the prepaid return label over the original label on box in order to return my old iphone, which is part of the AT&T next agreement. Only problem is, I never received the prepaid return label. I spoke to a rep yesterday 9/23,

I request it to install service in November 21st but my apartment unit in the building did not show in the computer (other apartment units in the same building did show) The At&t store put a request to get my apartment verified to have DSL and to add the apartment unit to the system so they can comp

Why is it that Att claims that they can’t sell a SIM card ready for activation with out a valid IMEI number when they don’t track and update IMEI numbers when replaced via Apple care? Unlocking a phone is impossible as they don’t update the information they claim to always have...

After 18 years as a ATT customer I have cancelled all of my accounts. All my phones/tablets, direct tv and internet. For over a year I have been being billed for a device (watch) I had cancelled. I had gotten a watch/phone called a PiLip. Well, it broke and the company went bankrupt  before the warr

I purchased a Samsung Galaxy Note 8 on 10/16 through the att.com website. On att's Samsung Note 8 page, it stated that I was eligible for this offer: Buy a Galaxy Note8 and get a free 128GB memory card and Fast Charge Wireless Charging Convertible OR get a Gear 360. See offer details.   I

Hi, I had opened a AT&T Fiber internet account on June 10 2019. I am yet to get the 100$ rebate card. I had captured screenshots while applied for this offer. I tried to chat, no luck.. called 800 288 9983 , but put on hold for almost 2 hours. Could you please help in resolvving this issue ? Regards

I have had errant charges for newly signed up for AT&T wireless Internet & phone service. I have called many times and spent many hours on the phone. My problem was not solved multiple times.  After over six weeks, it was suppose to be resolved. I was sent an e-mail with the amount that was due. Aft